Otter.ai vs Fireflies.ai: Best AI Meeting Assistant 2025
Bottom Line: Otter is better for general transcription and collaboration. Fireflies is better for sales teams and CRM integration. Both have generous free tiers.
Quick Comparison
| Feature | Otter.ai | Fireflies.ai |
|---|---|---|
| Free Tier | 300 min/mo | 800 min/mo |
| Paid Price | $10-20/mo | $10-19/mo |
| Best For | Teams, educators | Sales, customer success |
| CRM Integration | Limited | Salesforce, HubSpot, Pipedrive |
| Collaboration | ⭐⭐⭐⭐⭐ | ⭐⭐⭐ |
| Search | Good | Excellent (AI filters) |
Otter.ai: Collaboration King Best for Teams
Otter pioneered AI transcription for meetings. It's built for teams that need to share, comment, and collaborate on meeting content.
Key Features:
- Real-time Transcription: Watch words appear as people speak
- Speaker Identification: Automatically labels who's talking
- Collaborative Notes: Team members can highlight and comment
- Slides Capture: Records presentation slides alongside audio
- Otter Assistant: Auto-joins Zoom, Google Meet, Teams
Pricing:
| Plan | Price | Minutes |
|---|---|---|
| Basic | Free | 300/mo |
| Pro | $10/mo | 1,200/mo |
| Business | $20/mo | 6,000/mo |
Commission: 20% recurring
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Fireflies.ai: Sales Team Powerhouse Best for Sales
Fireflies understands that meetings are about outcomes. It's designed to extract value and push it to your sales stack.
Key Features:
- Conversation Intelligence: Sentiment analysis, talk ratios
- CRM Auto-Log: Updates Salesforce/HubSpot automatically
- Deal Intelligence: Tracks mentions of pricing, competitors, objections
- Topic Tracking: Custom alerts for keywords
- Video Recording: Not just audio + transcript
Pricing:
| Plan | Price | Minutes |
|---|---|---|
| Free | $0 | 800/mo |
| Pro | $10/mo | Unlimited |
| Business | $19/mo | Unlimited |
Commission: 20% recurring
Try Fireflies →
Feature Deep Dive
Transcription Accuracy
Both are 90%+ accurate with clear audio. Fireflies edges ahead with better accent handling, superior speaker diarization, and custom vocabulary training (Business plan).
AI Summaries
Otter: Meeting outline with key topics and action items. Clean, scannable.
Fireflies: More detailed with sentiment analysis, questions asked, and next steps. Better for sales context.
Search
Otter: Keyword search across all transcripts.
Fireflies: AI-powered search with filters like "Show me all calls where pricing was discussed and sentiment was negative."
Integrations
Otter: Slack, Dropbox, Zoom, Calendar
Fireflies: 40+ integrations including Salesforce, HubSpot, Zapier, Notion
Real User Scenarios
Marketing Team Weekly Standup: Otter wins. Team needs to collaborate on notes and @mention each other on action items.
Sales Discovery Call: Fireflies wins. Auto-logs to CRM, tracks competitor mentions, surfaces coaching opportunities.
🎯 The Verdict
Choose Otter.ai if: You're a general business user, team collaboration is priority #1, you need slide capture, or you want the best mobile experience.
Choose Fireflies.ai if: You're in sales or customer success, CRM integration is essential, you need conversation intelligence, or you want the most generous free tier.